Complaints process

Complaints are handled separately from abuse reports. This page is for service issues, account handling, billing concerns and communication problems.

1. Raise the issue

Email [email protected] with your account email, the domain involved, the date of the issue and a clear description of what went wrong.

2. Initial review

We review the account record, order status, communication history and any relevant registry or registrar information before responding.

3. Resolution

Where a complaint is upheld, we aim to explain the correction, next action or practical remedy. Where it is not upheld, we explain the reason clearly.

4. Domain disputes

Complaints about legal rights in a .UK domain may need to be handled through the relevant dispute process rather than through DropForge support.

5. Abuse and safety reports

Reports involving phishing, malware, fraud, unlawful content or harmful domain use should be sent through the abuse route so they can be triaged correctly.